Select the items to return
How it Works
Get a refund confirmation
Send it off when you can
Common Returns Questions
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
How soon will I get my refund?
Once your items are inspected by the staff, you'll get your refund typically within 5 business days.
I'm an international customer. Should I use Returnly?
No. Please contact email@example.com to initiate your return/exchange.
What items are returnable?
- Items purchased in the last 15 business days. Return requests received after that period are eligible for store credit only. Items that were exchanged on a previous order are only eligible for store credit.
What items are non-refundable?
*Merchandise with original tags removed
*Shipping charges (unless we have shipped something in error)
*Final Sale merchandise (any item 50% or more off)
*Items purchased in person from a Trashy Diva brick and mortar location
*Items purchased in person from a Trashy Diva Pop Up
*Products marked as non-returnable on the product pages
*Purchases more than 30 calendar days old