Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the staff, you'll get your refund typically within 5 business days.

I'm an international customer. Should I use Returnly?

No. Please contact to initiate your return/exchange.

What items are returnable?

  • Items purchased in the last 15 business days. Return requests received after that period are eligible for store credit only. Items that were exchanged on a previous order are only eligible for store credit.

What items are non-refundable?

*Worn merchandise

*Merchandise with original tags removed

*Shipping charges (unless we have shipped something in error)

*Final Sale merchandise (any item 50% or more off) 

*Items purchased in person from a Trashy Diva brick and mortar location

*Items purchased in person from a Trashy Diva Pop Up

*Products marked as non-returnable on the product pages

*Purchases more than 30 calendar days old

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